Privacy Policy
Privacy Policy
At Puffin House, we are committed to protecting your personal information and your right to privacy.
This Privacy Policy outlines the types of information we collect, how we use it, whom we share it with, and the measures we take to protect
it when you access or use our website (www.puffinhouse.com) or engage with us for professional video production services including but not
limited to advertisement films, corporate movies, product videos, television commercials, campaign videos, business videos, profile videos,
event mashups, and documentary films.
By using our services or accessing our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of information:a. Personal Information You Provide Voluntarily
When you contact us via our website, email, or phone, or when you engage with our services, we may collect personal information such as:Full Name
Company Name
Job Title
Email Address
Phone Number
Billing and Mailing Address
Project Details and Specifications
Payment Information (if applicable)
b. Automatically Collected Information
When you access our website, we may collect certain information automatically through cookies, log files, and similar technologies, including:IP Address
Browser Type and Version
Device Type and Operating System
Pages Viewed and Time Spent
Referring Website
Clickstream Data
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand how our website is used. You can manage your cookie preferences through your browser settings.2. How We Use Your Information
We use your information for various legitimate business purposes, including: To provide and deliver our video production servicesTo communicate with you regarding inquiries, projects, and updates
To manage contracts, invoices, and payments
To improve our website, content, and service offerings
To conduct marketing and promotional campaigns, with your consent
To ensure security and monitor for fraud or misuse
To comply with legal and regulatory obligations
3. Legal Basis for Processing Personal Data (For Users in the EU/EEA)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the specific context in which we collect it. This includes:Your consent
The performance of a contract
Compliance with a legal obligation
Legitimate interests pursued by us, provided these are not overridden by your data protection interests
4. Sharing and Disclosure of Information
We do not sell or rent your personal data to third parties. However, we may share your data with:Service Providers:
Third-party vendors who assist in website hosting, payment processing, email delivery, analytics, and marketing.
Business Partners:
For joint marketing and service delivery purposes (with your consent).
Legal Authorities:
If required by law, legal process, or to protect the rights, property, or safety of Puffin House, our clients, or others.
Successors:
In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the successor entity.
5. Data Retention
We retain your data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements. When your data is no longer required, it will be securely deleted or anonymised.6. Your Data Protection Rights
Depending on your location, you may have the following rights under applicable data protection laws:Right to access and obtain a copy of your personal data
Right to correct inaccurate or incomplete data
Right to delete your personal data
Right to restrict or object to data processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at [ ]